FAQs

For more information, please contact us: here (registered participants only).

Please click here to access the FAQ in PDF.

You are a member of TfL’s customer database and have previously indicated that you are interested in updates relating to cycling..

This survey will provide an accurate picture of cycling in London to enable us to understand cyclists’ travel behaviour and prioritise improvements and changes to infrastructure.

Nothing difficult or intrusive. We will ask for some personal details and information on your travel preferences. We will also ask for some information on ethnicity and disability, to assess whether transport policies are fair and equal to everyone.

Participation is entirely voluntary, we rely upon your consent, but your assistance would be greatly valued and will benefit all cyclists in Greater London.

It takes up to 20 minutes to sign up and then each cycle journey you complete will generate a short survey which will take two minutes to complete.

We are keen to learn about cyclists' route choices in London using Strava as the data collection platform. This should save you time to record your data and make your survey experience more enjoyable. We will only be collecting information about the journeys you undertake and will not have access to any other information you have stored in your Strava account.

You can still take part in the survey, but we would ask you to set up an account. It’s free, it only takes a few minutes, and instructions will be provided. After taking part in the survey you will be able to delete your account if you wish.

Any information you provide will be stored securely and handled in line with the UK General Data Protection Regulation (UKGDPR). The information you provide during the survey will be used by Transport for London for research and transport planning purposes only. Data will be stored securely and will not be used to identify you, unless you give your consent to be contacted about future research opportunities. Further details about how we handle your personal data and your rights under the UKGDPR are provided in the Privacy Notice.

For information on how the data will be processed please see the Privacy Notice here. This data will be used to investigate factors affecting cycling behaviour. We are not interested in identifying individuals but in behavioural patterns which are common amongst many cyclists.

The survey will run for two weeks.

No, only activities that you mark as a cycle ‘Ride’ will be captured.

This only works with Strava, so that data can be shared via the Strava API.

We are only interested in actual journeys in and around London so indoor/stationary rides should not be logged.

Yes, we are keen to understand the cycling preferences of people using e-bikes.

Yes, we are keen to understand the cycling preferences of people using adapted cycles.

No, to log a trip you need to manually start recording in Strava at the start of your journey and stop recording at the end of your journey.

If you would like to stop sharing your trip data, for example while on holiday, then that’s fine. Visit your profile page and you can click the orange button to disconnect your account. Disconnect account from Strava
This can be reconnected at any time.

If you just want to pause your participation then see above to stop sharing trip data. But if you’re more serious about leaving us then visit your profile page, then please use this slider within the User Information panel: Withdraw from TfL Cycle Survey We will handle your data as described in our Privacy Notice.

Follow these simple steps:

  1. Visit  Strava.com
  2. Sign up with any of the options provided.
  3. During sign up you will need to create a profile and then optionally:
    • a. Optional: Link to facebook
    • b. Optional: be kept in the loop via email
    • c. Optional: Start a free trial
  4. Change Privacy Controls, under Settings see “Privacy Controls”:
    • a. Change all settings to: No One, Only You and Followers
    • b. Remove aggregated usage and public photos access.
    • c. Disable activity sharing notifications.
  5. Change My Profile, set location e.g. “London”
  6. Data Permissions: Deny access
  7. Email notifications can be turned off